Mud Kitchen - Double Bowl

Our normal lead time to dispatch is 10 - 14 days.  

How long will it take to make and dispatch my item?

All our workbenches, outdoor tables, bars, potting tables and jeweller's benches are made to order. Our normal lead time to dispatch is 10 - 14 days, although bespoke items and special finishes may take a little longer. If you have a special requirement or deadline to meet, please do get in touch and we'll do our best to accommodate. 

Once you have placed your order, we'll send a confirmation email containing expected dispatch/delivery dates.

I see you use a “next working day courier” – can you guarantee my order will arrive on that day?

In short, no. We use and pay for this service with a nationwide courier (However, very occasionally an order may not arrive the next working day if the couriers have had issues or problems. This is obviously out of our control and we cannot be held liable for delayed delivery. We always endeavor to work swiftly to track your item and liaise with the couriers, to resolve any issues as soon as possible.

We always recommend ordering as early as possible to avoid urgent delivery situations. If you need an item for a certain date, please advise us BEFORE ordering so we can arrange this with our production staff.

Next day courier deliveries are trackable so if you haven't received it after 1 working day, please go onto your tracking information or email us for an update.

NB; orders to certain parts of Scotland invariably take 2 or occasionally 3 working days to arrive, once dispatched by us.

 Please see below for the exception delivery destinations.

Will I need to sign for the parcels?

If you can provide us with details of where to leave your parcels safe i.e in back garden, garage of with a certain neighbour; this will be printed on the labels for the driver to carry out. This will mean no signature is required. However, without such instructions before the item is dispatched, will result in a signature being needed. Our items are valuable and as such we cannot take the risk of these being left at the drivers discretion.

 

FREE NEXT DAY tracked delivery for orders of £85.00 or above. Bespoke benches and/or orders outside of website sizes may incur an additional delivery charge - see location exceptions below.

Orders below £85.00 will be charged at £8.99 

Delivery address

We will deliver the products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect or incomplete, we are not liable for any items which have not been received or delayed.

You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the products directly to a friend or relative or to your place of work. To avoid delays, it is always advisable to arrange for the item to be delivered to an address where someone is usually in.

It is really helpful to give instructions for leaving an item safe i.e in a porch, behind a gate or with a specific neighbour. This can be passed onto our next day couriers at the time of dispatch.

The following delivery destinations would not be available for a next day courier or free delivery.

All Islands within UK - higher charges apply but vary so please message for a quotation before ordering.

Scottish Highlands - (Postcodes AB, FK16-21, IV, KW1-14, PA21-40, PH10-41)  Delivery charge for these postcodes will be £31.40 for up to one workbench (max 5ft) or bar. For more than one item or if your postcode is not listed, please contact us for a quote. (You can however order accessories or an extra shelf)

Northern Ireland - £39.90 per main item for a 3-4 day road service. Sorry we cannot send 6ft workbenches to this destination. Please message us BEFORE ordering if you wish to order more than one workbench/potting table as there will be a higher cost. Use the drop down box at the checkout to select the correct shipping charge.

We do not currently deliver outside the UK. 

If you have any questions or concerns, please contact us:

Tel: 01580 276463

help@greenfieldswoodstore.co.uk

 

Got a question before you order? Take a look at some frequent questions below

How long will it take to make and dispatch my item?

We make all our items to order. Normal lead-time to dispatch is 5 - 10 working days, although may be slightly longer at busy times. We’ll confirm the expected dispatch date within a working day of order placement. Please do let us know if you have a particular delivery date in mind and we’ll do everything we can to meet it.

I see you use a “next working day courier” – can you guarantee my order will arrive on that day?

For most of the UK, delivery is normally next working day from dispatch. However, delays sometimes occur, especially at busy times of year. Remote and offshore locations will take longer.

How can I track my order once shipped?

Once we’ve shipped your order, we’ll send courier tracking details by email. You can track your order with the supplied reference and delivery postcode here….  

APC https://apc-overnight.com/receiving-a-parcel/tracking

DX https://my.dxdelivery.com/

Will I get any communication from the courier and do I need to sign for the parcels?

Yes, you’ll receive an email with details of your delivery.  Normally a signature is required unless you’ve specified a safe place to leave it.

Can I change or choose my delivery day?

In most cases, yes.  If the stated delivery date isn’t convenient, we’ll do our very best to change it to a better one for you.  Only in exceptional circumstances would this not be available.

I need my order urgently can you dispatch it quickly?

This may be possible, dependent on our workload. Do please get in touch with your preferred delivery date and we will do our very best to arrange it. If we can, we will!

My order has arrived damaged, what should I do?

In the unlikely event that your order arrives damaged, please get in touch as soon as you can (but no later than 3 working days following receipt), providing pictures of the damage where possible. We’ll respond with next steps as quickly as we can.

Can I collect from your workshop?

Yes, you can collect by appointment from our Sussex  workshop. We might even put the kettle on.

 

Payment

What payment methods do you accept?

We accept payment by the following methods:

All Major credit and debit cards

PayPal

Klarna

Bank Transfer

 

 

 

Product Information

How easy is assembly?

It’s pretty straightforward and normally takes just a few minutes using basic tools. You might find it useful to have a second pair of hands available for some of the process. Full instructions are supplied with each item. Additionally, there are online video tutorials as follows:

Endurance workbench https://youtu.be/66yS9Y-7pjE

Steadfast workbench https://youtu.be/QjqfTxk418M

Foldaway Bar https://youtu.be/5rF7d88iIS8

 

How can I work out what height to have my bench or potting table?

This is a personal choice, and mainly depends on what you’re using your bench for - 90cm is normal for standing work (the same as kitchen worktops), but for close-up or precision work you may want it higher or lower. Further adjustment might also be useful if the user is above or below average height. A 75cm working height is typical for sitting, although a high stool can work well for a 90cm bench.

What are shelf heights and clearances?

Dimensions are detailed on each product page and vary according to your chosen bench. If you need a certain clearance height to accommodate specific items, we’re normally able to reposition them. Please let us have your bespoke requirements when you order.

Does Greenfields Wood Store make all of their wooden products?

We make everything to order in our Sussex workshop. We take pride in every item, working to the very highest standards of quality and finish.

Can you supply missing/replacement parts?

In the unlikely event that we’ve missed something out, we’ll immediately send you the missing items once we hear from you.  Should you need to replace any parts, please give us a call.

I need a bespoke size - can you help?

Our standard range includes multiple options so you might find what you need anyway. If you’d like something specifically customised, we offer our bespoke service.  Please get in touch with us to discuss your requirements and we’ll do our very best to make it happen for you.

Do you brand your products?

We apply a discrete branding stamp. Please let us know when you order if you’d rather we left it off.

Do you apply wood finishes?

Our wood finishes are specified on the individual product pages. Where no options are stated, the product is supplied untreated. Treatment is not essential unless being used outside or in a damp environment. You may choose to paint the item yourself to match a colour scheme or theme.

If you want to finish your item yourself, here are our top tips:

Linseed Oil

Enhances the appearance of the wood, prevents drying out and is water resistant. Periodic recoating is required to maintain protective qualities. We recommend Boiled Linseed Oil due to a shorter drying time.

Linseed oil can be applied with a clean cloth or brush, ensuring even coverage. Allow the oil to penetrate for about 15-20 minutes, wipe away excess oil and then buff surface with a clean cloth. To reach a desired finish, several layers of linseed oil may need to be applied, with sufficient drying time between each coat. Dispose of used cloths/brushes carefully per manufacturer’s instructions, to avoid risk of fire.

It is not recommended to use linseed oil on exterior woods / pressure treated wood.  

 

Paint

Paint is a great choice if you’re looking to achieve a certain colour scheme.   Quality paints will give the best finish, and both interior and exterior grades can be used on your item. Follow these simple steps for a great finish….

Step One: Sanding

For a smooth finish, use a flexible-foam sanding sponge or 220-grit sandpaper. If your piece has knots, sand them until they’re even with the grain.

Step Two: Remove dust

To remove residual dust, use a clean cloth or a vacuum.

Step Three: Prime

To seal the wood, roll or paint a coat of primer over the entire item. You can also use spray primer. Priming hides imperfections and provides a surface for the paint to adhere to.

Step Four: Paint

Apply two costs of paint by brush or roller, leaving an appropriate drying period between each coat per manufacturers instructions.

Wood Preservative Treatment

Some form of preservative treatment is essential for items stored outside. There is a wide range of preservative treatments available, in both clear and coloured versions. The manufacturer’s instructions should be followed carefully and regular re-application will maximise the lifespan of the wood.