Returns

We always do our very best to deliver products that exceed expectations. But should you change your mind or are not satisfied; you have 30 days to return your product for refund. Please remember that we handmake everything to order in our Sussex workshop. We're really happy to answer any questions prior to purchase, to help ensure that the product supplied best suits your needs.

If you would like to return your product, please get in touch and we’ll send step-by-step instructions.

Bespoke products may only be returned if received damaged or have been incorrectly supplied.

Please check your order carefully on receipt and contact us if the item is damaged or incorrectly supplied. We ask that issues be reported as soon as possible, but in any event, within 14 days of receipt of goods.

If a refund is agreed, a refund to your original payment method will be processed within 7 days of receipt of goods at our workshop. Please note that return shipping is non-refundable, unless goods have been supplied incorrectly or damaged in transit.