Delivery Information

Our normal lead time to dispatch is 10 - 14 days.  

How long will it take to make and dispatch my item?

All our workbenches, outdoor tables, bars, potting tables and jeweller's benches are made to order. Our normal lead time to dispatch is 10 - 14 days, although bespoke items and special finishes may take a little longer. If you have a special requirement or deadline to meet, please do get in touch and we'll do our best to accommodate. 

Once you have placed your order, we'll send a confirmation email containing expected dispatch/delivery dates.

I see you use a “next working day courier” – can you guarantee my order will arrive on that day?

In short, no. We use and pay for this service with a nationwide courier (However, very occasionally an order may not arrive the next working day if the couriers have had issues or problems. This is obviously out of our control and we cannot be held liable for delayed delivery. We always endeavor to work swiftly to track your item and liaise with the couriers, to resolve any issues as soon as possible.

We always recommend ordering as early as possible to avoid urgent delivery situations. If you need an item for a certain date, please advise us BEFORE ordering so we can arrange this with our production staff.

Next day courier deliveries are trackable so if you haven't received it after 1 working day, please go onto your tracking information or email us for an update.

NB; orders to certain parts of Scotland invariably take 2 or occasionally 3 working days to arrive, once dispatched by us.

 Please see below for the exception delivery destinations.

Will I need to sign for the parcels?

If you can provide us with details of where to leave your parcels safe i.e in back garden, garage of with a certain neighbour; this will be printed on the labels for the driver to carry out. This will mean no signature is required. However, without such instructions before the item is dispatched, will result in a signature being needed. Our items are valuable and as such we cannot take the risk of these being left at the drivers discretion.

 

FREE NEXT DAY tracked delivery for orders of £85.00 or above. Bespoke benches and/or orders outside of website sizes may incur an additional delivery charge - see location exceptions below.

Orders below £85.00 will be charged at £8.99 

Delivery address

We will deliver the products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect or incomplete, we are not liable for any items which have not been received or delayed.

You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the products directly to a friend or relative or to your place of work. To avoid delays, it is always advisable to arrange for the item to be delivered to an address where someone is usually in.

It is really helpful to give instructions for leaving an item safe i.e in a porch, behind a gate or with a specific neighbour. This can be passed onto our next day couriers at the time of dispatch.

The following delivery destinations would not be available for a next day courier or free delivery.

All Islands within UK - higher charges apply but vary so please message for a quotation before ordering.

Scottish Highlands - (Postcodes AB, FK16-21, IV, KW1-14, PA21-40, PH10-41)  Delivery charge for these postcodes will be £31.40 for up to one workbench (max 5ft) or bar. For more than one item or if your postcode is not listed, please contact us for a quote. (You can however order accessories or an extra shelf)

Northern Ireland - £39.90 per main item for a 3-4 day road service. Sorry we cannot send 6ft workbenches to this destination. Please message us BEFORE ordering if you wish to order more than one workbench/potting table as there will be a higher cost. Use the drop down box at the checkout to select the correct shipping charge.

We do not currently deliver outside the UK. 

If you have any questions or concerns, please contact us:

Tel: 01580 276463

help@greenfieldswoodstore.co.uk