w.e.f 8th July 2020
Please note we are currently taking 5-6 weeks from ordering to dispatch.
The office is closed from 5pm Wednesday 8th July and re-opens Monday 13th July at 9am.
Please accept our apologies for the unprecedented delay in turning orders around. We are working hard to bring this down. We now have staff taking well-needed holiday which is impacting on our ability to reduce wait times at present.
The demand for our products has been overwhelming over the last few months. We have been able to continue operating, but with only two members of staff in the workshop, keeping our distance and following Government guidelines. Some of our key suppliers have been closed or materials taking much longer to arrive.
How long will it take to make and dispatch my item?
As all our wooden workbenches are made to order, current turnaround times for standard items are 5-6 WEEKS before dispatch with a next day tracked national courier (some location exclusions - see below). All other items are as per each listing.
If ordering palletised 6ft workbenches or 2 or more items, this may take longer than above - please message us if you have a time-specific need.
Once you have placed your order, we will confirm the dispatch date and delivery date to you. These details will be sent to you (via email) during our normal working week - Monday to Friday between 8am - 5.00 pm.
Fitted carpenters vices - these may add a further 1-2 working days to your turnaround time, depending on work loads.
BARS - these have a turnaround of 6 WEEKS but please message us if you need it by a certain date and we'll do our best to accommodate this if we can.
BESPOKE SIZES - these have a turnaround of 6 WEEKS but please message us if you need it by a certain date and we'll do our best to accommodate this if we can.
Any order placed after 5pm will be treated as being received the next working day. We will send you confirmation of the planned dispatch date at our earliest opportunity and we can work together to plan for a convenient delivery day.
I see you use a “next working day courier” – can you guarantee my order will arrive on that day?
In short, no. We use and pay for this service with a nationwide courier. However, very occasionally an order may not arrive the next working day if the couriers have had issues or problems. This is obviously out of our control and we cannot be held liable for delayed delivery. We always endeavour to work swiftly to track your item and liaise with the couriers, to resolve any issues as soon as possible.
We always recommend ordering as early as possible to avoid urgent delivery situations. If you need an item for a certain date, please advise us BEFORE ordering so we can arrange this with our production staff.
Next day courier deliveries are trackable so if you haven't received it after 1 working day, please go onto your tracking information or email us for an update.
NB; orders to certain parts of Scotland invariably take 2 or occasionally 3 working days to arrive, once dispatched by us.
Please see below for accepted delivery destinations.
Will I need to sign for the parcels?
If you can provide us with details of where to leave your parcels safe i.e in back garden, garage of with a certain neighbour; this will be printed on the labels for the driver to carry out. This will mean no signature is required. However, without such instructions before the item is dispatched, will result in a signature being needed. Our items are valuable and as such we cannot take the risk of these being left at the drivers discretion.
We will deliver the products ordered by you to the address which you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which have not been received.
You may specify a delivery address which is different from your billing address, if, for example, you would like us to deliver the products directly to a friend or relative or to your place of work. To avoid delays, it is always advisable to arrange for the item to be delivered to an address where someone is usually in.
It is really helpful to give instructions for leaving an item safe i.e in a porch, behind a gate or with a specific neighbour. This can be passed onto our next day couriers at the time of dispatch.
The following delivery destinations would not be available for a next day courier or free delivery.
All Islands within UK
Scottish Highlands - (Postcodes AB, FK16-21, IV, KW1-14, PA21-40, PH10-41) Delivery charge for the Scottish Highlands will be £13.90 for up to one workbench (max 5ft) or bar. For more than one item please contact us for a quote. (You can however order accessories or an extra shelf)
Northern Ireland - Delivery charge - £11.90 for up to one workbench (max 5ft) or bar. For more than one item please contact us for a quote. (You can however order accessories or an extra shelf)
We do not currently deliver outside the UK.
Telephone - Sales / help desk : (01202) 798275